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HELO failed.
• SMTP Connection failed -- See The Message Security Administration Guide,
“Troubleshooting Incoming Email Delivery” for full steps.
• HELO failed -- This usually indicates an issue with your mail server. Look at
your mail server logs for the exact SMTP error it returned. This information will
help you resolve this issue.
• MAIL FROM failed -- This indicates that your mail server will not accept the
sender or timed out during this phase of the test. Look in your mail server logs
for the exact SMTP error it returned. This information will help you resolve this
issue.
• RCPT TO failed -- This usually indicates that your mail server rejected the
recipient or timed out during this phase of the test. Does the recipient have an
email box on the server? Look in your mail server logs for the exact SMTP
error it returned.
• Sending message data failed -- This indicates that your mail server rejected
the body of the email message or timed out during this phase of the test. Look
at your mail server logs for the exact SMTP error it returned.
Return Values
• Successful test mail flow through the data center (mailtype=0) displays the
following test summary:
Sending test mail to msmith@jumboinc.com:
Establish connection...
Sending HELO
Sending MAIL FROM
Sending RECPT TO
Sending data
End of data dot
Success
The email data center can deliver email to this email server from an
external email server.
• Successful test of an email generated by the data center (mailtype=1):
Sending test email to
msmith@jumboinc.com:
Establish connection...
Sending HELO
Sending MAIL FROM
Sending RECPT TO
Sending data
End of data dot
Success
The email data center can deliver email to this email server from an
external email server.
• Successful test of an email from the Message Security service directly to your
mail host:
Sending test email to
msmith@jumboinc.com:
Establish connection...
Sending HELO
Sending MAIL FROM
- Message Security 1
- Part number: EEBR_R646_00 2
- Contents 4
- 6 Release 6.19 5
- Contents 7 6
- 8 Release 6.19 7
- Contents 9 8
- 10 Release 6.19 9
- Contents 11 10
- 12 Release 6.19 11
- About this Book 12
- Related Documentation 13
- About Batch Processing 14
- Batch Processing Steps 15
- Batch Commands Syntax 17
- Building a Batch File 18
- About EZCommand 21
- Calling EZCommand 22
- EZCommand Reference 23
- Troubleshooting: Batch 25
- Chapter 2 26
- MX Record Test 46
- Domain Fields 48
- Organization Fields 51
- Canada); Tijuana) 67
- Report Fields 69
- Spool Fields 77
- User Fields 79
- TS3 1145962000 86
- Batch Command Quick Summary 89
- Add Commands 90
- Delete Commands 91
- IP limitations 92
- Display and Report Commands 93
- Domain Management Commands 95
- IM Security Commands 96
- IP Locking Commands 98
- List Commands 98
- Message Encryption Commands 100
- Modify Commands 101
- Notification Commands 102
- PMP Passwords 104
- Spooling Commands 105
- Test Commands 105
- User Management Commands 106
- Batch Field Quick Summary 108
- Default User Fields 109
- IDs and Name 110
- Email Config Fields 111
- IP Locking 112
- General Org Settings Fields 113
- General Info 114
- Org ID and Names 114
- People/Support 114
- IM Security Fields (for Orgs) 115
- Message Archiving 116
- Outbound 117
- Outbound Compliance Footer 118
- Quarantine Summary 118
- Reports, Spam Fields 119
- Reports, Traffic Fields 120
- Reports, Usage Fields 121
- Reports, Virus Fields 122
- Sender List Fields (for Orgs) 123
- System Testing Fields 125
- Message Center 126
- Unrecognized addresses 126
- Quarantine summary 126
- User, General Setting Fields 127
- Message Encryption 128
- Passwords 128
- Provisional User 128
- Time/Language 129
- User management 129
- Wireless Forwarding 130
- Batch Commands 132
- Description 134
- Return Values 136
- Authorization 136
- Classification 136
- Related Commands 137
- Related Fields 137
- See Also 137
- Batch Commands 141 138
- JumboInc 140
- Batch Commands 157 154
- Batch Commands 159 156
- Batch Commands 161 158
- ‘Deleted organization Sales.’ 159
- Batch Commands 163 160
- Batch Commands 171 168
- ProvUser: [email protected] 171
- Org: 100048729 171
- TS1: 1141420639 171
- TS3: 1141429660 171
- Batch Commands 179 176
- Batch Commands 189 186
- Batch Commands 191 188
- Batch Commands 201 198
- Displayorg 200
- Examples 201
- Batch Commands 205 202
- Batch Commands 209 206
- Batch Commands 219 216
- Batch Commands 221 218
- Batch Commands 223 220
- [email protected] 229
- Batch Commands 233 230
- WestCoastSales.’ 235
- Batch Commands 239 236
- Batch Commands 247 244
- Batch Commands 251 248
- Batch Commands 253 250
- Batch Commands 259 256
- Batch Commands 261 258
- Batch Commands 267 264
- Batch Commands 269 266
- Batch Commands 271 268
- No Locked Domain:IP addresses 270
- Locked Domain:IP addresses 270
- Batch Commands 281 278
- Batch Commands 287 284
- Batch Commands 289 286
- Batch Organization Fields 291
- Field Type 295
- Archive Retention Months: 3 380
- Tijuana) 387
- Batch User Fields 399
- Batch User Fields 413 401
- Batch User Fields 421 409
- Batch User Fields 423 411
- Batch User Fields 425 413
- Batch User Fields 427 415
- Batch User Fields 429 417
- Batch User Fields 431 419
- Batch User Fields 433 421
- Batch User Fields 437 425
- Batch User Fields 439 427
- 554 Mailbox 429
- Batch User Fields 443 431
- Batch User Fields 447 435
- Batch User Fields 449 437
- TS1 1145962000 439
- Batch User Fields 453 441
- Batch User Fields 455 443
- Batch User Fields 457 445
- Batch User Fields 459 447
- Batch Domain Fields 451
- Batch Domain Fields 465 453
- Batch Domain Fields 467 455
- Batch Domain Fields 469 457
- Batch Domain Fields 471 459
- Batch Domain Fields 473 461
- Batch Domain Fields 475 463
- Batch Report Fields 465
- Batch Report Fields 479 467
- Batch Report Fields 481 469
- Batch Report Fields 483 471
- Batch Report Fields 485 473
- Batch Report Fields 487 475
- Batch Report Fields 489 477
- Batch Report Fields 491 479
- Batch Report Fields 493 481
- Batch Report Fields 495 483
- Batch Report Fields 497 485
- Batch Report Fields 499 487
- Batch Report Fields 501 489
- Batch Report Fields 503 491
- Batch Report Fields 505 493
- Batch Report Fields 507 495
- Batch Report Fields 509 497
- Batch Report Fields 511 499
- Batch Report Fields 513 501
- Batch Report Fields 515 503
- Batch Report Fields 519 507
- Batch Spool Fields 508
- Batch Spool Fields 523 510
- Batch Spool Fields 525 512
- Batch Spool Fields 527 514
- Batch Spool Fields 533 520
- Examples of Common Tasks 522
- Editing a PMP Password 528
- Notification Examples 529
- Org Settings Examples 537
- Resetting Users 540
- Approved Senders list 542
- Quarantine Summary Example 550
- Message Archiving Example 551
- Message Encryption Example 552
- IM Security Example 553
- User Settings Examples 553
- Language and Timezone 555
- Index 571 557
- Index 573 559
- Index 575 561
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