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Change Management Guide 9
Change Management Matters
Phase 2: Early Adopters
Between 5–10% of your company begins using Google Apps. These Early
Adopters are a cross section of your company that includes
representatives of as many roles and office locations as possible. During
this phase, you may begin migrating data from your legacy system,
including user accounts, mail, and calendar data.
The purpose of this phase is for you to perform a ful
l Google Apps
transition for a comparatively small number of users. With the exception
of a few services that you don’t enable until the final phase, the Google
Apps experience for your Early Adopters is complete.
It’s like a dress rehearsal for your Global Go-Live. The bet
ter you prepare
the Early Adopters, the smoother your experience for all your users on
Global Go-Live day will be.
Phase 3: Global Go-Live
This is what you’ve been waiting for—the day when all your users begin
using Google Apps. On that big day, you’ll execute the plans you’ve laid
down in previous phases, such as using Google Guides to support users
during their first days on Google Apps. As your users become more
familiar with Google Apps, they’ll become more productive and begin to
take advantage of all the benefits of their new web-based tools.
The cover from Softbank’s employee guidebook used to promote Gmail to users. Softbank is a
telecommunications company based in Japan. It has 24,000 Google Apps users
.
“What’s equally important, however,
is that our employees like using
Google Apps. The new tools have
eliminated their number-one problem,
which was wasting time managing a
small inbox.
Before they only had 100 MB of space,
with Gmail, they get up to 25 GB of
storage. Our Realtors drive our business,
and we need to give them the tools that
allow them to be more productive
on behalf of their clients. Because if
they’re happy, we’re happy.”
—
Mark Steward, IT Director,
Baird & Warner
Baird & Warner is a real estate company
based in the United States. It has 1,600
Google Apps users.
- Going Google 1
- —The Google Apps Team 2
- What’s in this Guide 3
- Change Management Matters 4
- About this guide 5
- Services, Bergelectric 6
- What changes am I managing? 7
- The Google Apps Rollout 8
- Phase 2: Early Adopters 9
- What else is happening? 12
- Walt Oswald, Corporate Vice 13
- Mobility 13
- Management Development & 14
- Training, Ahold USA 14
- Architecture Infrastructure 15
- Diversey 15
- Secure executive support 16
- —Carol Dewitt, CIO, BI-LO 17
- Management, Onix Networking 18
- Step 2: Bring together staff 19
- What do you leave with? 20
- Phase 1: Core IT 21
- Profile your user community 22
- Karl Lamberth, Senior Vice 24
- Cloud Sherpas 24
- Coordinator, KIO Networks 25
- —Nathalie Massis, Marketing 26
- Manager, Soluciones Orión 26
- Step 1: Build the team 27
- —Susan Glynn, Senior Manager 29
- Delta Hotels and Resorts 30
- The Roche Group 31
- Services Director, Journal 32
- Communications 32
- Phase 1: Core IT 33
- Complete the training plan 37
- Tracey Flynn, Training and 39
- Communications Manager 39
- SADA Systems 39
- Send key messages to users 40
- —Christina Jobes, Change 43
- Management Lead, The Weather 43
- Step 3: Complete your roster 44
- Management and Training 45
- Victor Alhadeff, CEO 46
- Boost eLearning 46
- Jennifer Calderone, Training 49
- Tempus No va 49
- Architect, MeadWestvaco 50
- Ahold USA 51
- —Tony Bianco, President 52
- Cloud Computing Division 52
- Onix Networking 52
- —Mark Steward, IT Director 53
- Baird & Warner 53
- Technology, Genentech 54
- Leader, Flexion 57
- Phase 2: Early Adopter 59
- —Dana Murphy, Director, OTD 61
- —Jim McNelis, Principal and 63
- Founder, Dito 63
- —Peter Herrmann, Solution 64
- Architect, Mortgage Choice 64
- Holocaust Memorial Museum 66
- Assess team change impacts 70
- Send a user readiness survey 72
- Phase 3: Global Go-Live 73
- —Andrew Kneebone, Project 75
- Manager, Visy 75
- Complete training materials 81
- Patrick Liew, CIO, HSR 82
- Management Coordinator 92
- —Greg Tait, Google Apps 95
- Administrator, Fairchild 95
- Semiconductor 95
- —María Cristina Peláez 97
- —Patricio Diez, Change 99
- Management Director, Revevol 99
- Solarmora has Gone Google 100
- Customer Examples 101
- Change Management Guide 103 103
- Brady Corporation 103
- Genentech 104
- Change Management Guide 105 105
- Softbank 105
- Salfacorp 106
- Change Management Guide 107 107
- Ne ratez plus 108
- Google Guide 109
- LAN Airlines 110
- We can help! 111
- The Weather Channel 112
- Customer Acknowledgements 113
- Google for Work Partners 115
- List of External Resources 116
- Phase 2: Early Adopter 118
- Phase 3: Global Go-Live 119
- Life After Go-Live 120
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