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Phase 3: Global Go-Live
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Finalize training materials | How to
Now put the finishing touches on your training materials. Note: If you put
your team’s collective eyes on these one more time, you’ll benefit from
the wisdom you accumulated during previous phases.
• Plan for translation time if needed. If you need to localize your
materials, build enough time into your schedule for translation and
testing. You can use our localized resources, including documentation
templates, Documentation & Support site, video captions, and
product interfaces. Learn more about
localized resources on the
Google Apps Documentation & Support site.
• Update your materials with the latest features. With Google Apps,
you get access to new features nearly every week. Remember, you
can stay up-to-datìe using
“What’s new” on the Google Apps
Documentation & Support site. Make sure that your training
materials reflect the latest innovations from Google, and that you
notify your trainers about these updates too.
• Finalize any new courses that are specific to Global Go-Live. For
example, the Google Guides may need a new course on how to
troubleshoot or support mobile users. If you haven’t done so already,
complete those course materials based on data you’ve gathered
during your Early Adopter phase.
• Share new materials on your training site. As you create more
great training content or FAQs, share by posting to your intranet site
or Google Group.
Resources
• “What’s new” on the Google Apps Documentation & Support
site The latest news on upcoming products, features, and learning
resources for Google Apps.
• Setup & deployment on the Google Apps Documentation &
Support site Find more resources for users like communications
templates and videos.
“We track training sessions with Google
Calendar, and share training content and
attendance records with Google Docs.”
—
Patrick Liew, CIO, HSR
HSR is a real estate services company based
in Singapore. It has 2,700 Google Apps
users.
- Going Google 1
- —The Google Apps Team 2
- What’s in this Guide 3
- Change Management Matters 4
- About this guide 5
- Services, Bergelectric 6
- What changes am I managing? 7
- The Google Apps Rollout 8
- Phase 2: Early Adopters 9
- What else is happening? 12
- Walt Oswald, Corporate Vice 13
- Mobility 13
- Management Development & 14
- Training, Ahold USA 14
- Architecture Infrastructure 15
- Diversey 15
- Secure executive support 16
- —Carol Dewitt, CIO, BI-LO 17
- Management, Onix Networking 18
- Step 2: Bring together staff 19
- What do you leave with? 20
- Phase 1: Core IT 21
- Profile your user community 22
- Karl Lamberth, Senior Vice 24
- Cloud Sherpas 24
- Coordinator, KIO Networks 25
- —Nathalie Massis, Marketing 26
- Manager, Soluciones Orión 26
- Step 1: Build the team 27
- —Susan Glynn, Senior Manager 29
- Delta Hotels and Resorts 30
- The Roche Group 31
- Services Director, Journal 32
- Communications 32
- Phase 1: Core IT 33
- Complete the training plan 37
- Tracey Flynn, Training and 39
- Communications Manager 39
- SADA Systems 39
- Send key messages to users 40
- —Christina Jobes, Change 43
- Management Lead, The Weather 43
- Step 3: Complete your roster 44
- Management and Training 45
- Victor Alhadeff, CEO 46
- Boost eLearning 46
- Jennifer Calderone, Training 49
- Tempus No va 49
- Architect, MeadWestvaco 50
- Ahold USA 51
- —Tony Bianco, President 52
- Cloud Computing Division 52
- Onix Networking 52
- —Mark Steward, IT Director 53
- Baird & Warner 53
- Technology, Genentech 54
- Leader, Flexion 57
- Phase 2: Early Adopter 59
- —Dana Murphy, Director, OTD 61
- —Jim McNelis, Principal and 63
- Founder, Dito 63
- —Peter Herrmann, Solution 64
- Architect, Mortgage Choice 64
- Holocaust Memorial Museum 66
- Assess team change impacts 70
- Send a user readiness survey 72
- Phase 3: Global Go-Live 73
- —Andrew Kneebone, Project 75
- Manager, Visy 75
- Complete training materials 81
- Patrick Liew, CIO, HSR 82
- Management Coordinator 92
- —Greg Tait, Google Apps 95
- Administrator, Fairchild 95
- Semiconductor 95
- —María Cristina Peláez 97
- —Patricio Diez, Change 99
- Management Director, Revevol 99
- Solarmora has Gone Google 100
- Customer Examples 101
- Change Management Guide 103 103
- Brady Corporation 103
- Genentech 104
- Change Management Guide 105 105
- Softbank 105
- Salfacorp 106
- Change Management Guide 107 107
- Ne ratez plus 108
- Google Guide 109
- LAN Airlines 110
- We can help! 111
- The Weather Channel 112
- Customer Acknowledgements 113
- Google for Work Partners 115
- List of External Resources 116
- Phase 2: Early Adopter 118
- Phase 3: Global Go-Live 119
- Life After Go-Live 120
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